Auto-replies & office hours

Each number can answer inbound texts automatically: an away message, an out-of-office, or a first-touch acknowledgement.

Configuration

Per number: enabled, message (max 320 chars), and optional office hours (tz as an IANA zone, open days, start/end as HH:MM, and mode):

• always: reply to every eligible inbound.
• after_hours: the out-of-office pattern: reply only OUTSIDE the hours.

Guardrails (not configurable)

• STOP / START / HELP keywords always win; the auto-reply never answers them.
• Verification codes are never answered.
• Opted-out counterparties are never texted.
• One auto-reply per conversation per 4 hours, claimed atomically; two simultaneous inbound messages cannot double-send.

Testing

Works identically in sandbox: simulate an inbound with POST /v1/test/inbound and the reply appears in the thread with an auto_reply: true marker on its event.